How to Switch Telecommunications Providers Without Losing Your Number

What Is Number Portability?

Number portability is the process that allows you to switch telecommunications providers while keeping the same telephone number.

For example, if you have a mobile number with one provider and want to move to another company, you can keep your existing number without having to inform friends, family, customers or business associates of new contact details.

This option is available for both mobile and landline numbers, subject to certain conditions.

How Do You Switch Mobile Phone Providers?

The process is usually straightforward and is handled through the new provider you choose.

The main steps are as follows:

1. Choose your new provider

Compare the available plans and consider the features that matter to you, such as:

• Call minutes and SMS.
• Mobile internet data allowance.
• Network speed and coverage.
• Monthly subscription fee.
• Contract duration and any commitments.
• Additional services and charges.

2. Submit a number portability request

Contact your new provider and request that your existing number be transferred to its network.

You will usually need to provide identification documents and confirm that you are the legal owner or an authorised user of the connection.

3. Your application is reviewed

The new provider forwards your request for the number portability process. The subscriber details and the eligibility of the number for transfer are checked.

It is important that the personal details you provide match those registered with your current provider.

4. The transfer is completed

Once the process is complete, your number will operate through your new provider. Follow the instructions you receive to activate your new SIM or eSIM.

Can You Keep the Same Landline Number?

Yes. Number portability is also available for landline telephone services.

For example, if you have a landline number with one provider and want to switch to another, you may be able to keep the same number, subject to certain conditions.

However, with landline services, additional factors need to be considered:

• The geographical area associated with the number.
• Service availability at your address.
• The connection technology that will be used.
• Whether your existing number can be retained.
• Compatibility with your equipment and telephone devices.

Particular attention is needed when switching providers also involves moving from a traditional telephone line to an internet-based telephone service (VoIP).

Before submitting your request, ask for confirmation that your number can be transferred and that the new connection meets your needs.

Do You Need to Inform Your Previous Provider That You Want to Leave?

Under the standard number portability process, the application is submitted to your new provider. You do not need to initiate a separate number transfer request with your previous provider.

However, this does not mean that any obligations under your previous contract automatically disappear.

Before proceeding, check:

• Whether you are still within a contract commitment period.
• Whether an early termination fee applies.
• Whether you have any outstanding bills.
• Whether you have purchased a device through instalments or a subsidy.
• Whether any equipment must be returned.

Number portability concerns the transfer of your telephone number. It does not cancel financial obligations that have already arisen.

What Happens If You Still Have an Active Contract?

You can request number portability even if your contract has not yet expired, but additional charges may apply.

For example, if you signed a 24-month contract and want to leave after the first 12 months, you should review the early termination terms.

Depending on your agreement, you may face:

• Early termination charges.
• Outstanding device instalments.
• Repayment of subsidies or other contractual charges, where applicable.
• Unpaid amounts from previous bills.

Ask your current provider for information about the potential cost of leaving before completing the switch.

How Long Does It Take to Switch Providers?

The time required depends on the type of connection, whether all the necessary information has been provided and how the application review progresses.

Mobile and landline number portability do not necessarily follow the same process or have the same technical requirements.

For this reason, it is advisable to ask your new provider for:

• An estimated completion time.
• Confirmation of the activation date.
• Instructions for using your new SIM or equipment.
• Clarification about any possible temporary interruption of services.

Do not cancel your existing connection yourself before number portability has been confirmed as complete and you have received the necessary instructions.

What Are the Most Common Reasons for a Number Portability Request Being Rejected?

An application may not be completed if the necessary requirements are not met.

For example, problems may arise when:

1. The identification details do not match those registered with the current subscriber account.
2. The number is inactive or does not meet the transfer requirements.
3. There is an error in the application or missing documentation.
4. The applicant is not the legal owner of the connection and does not have the required authorisation.
5. A technical or other issue prevents the specific transfer.

If your application is rejected, ask for the specific reason and whether you can correct the details and submit a new request.

What Should You Consider Before Choosing a New Provider?

The lowest monthly price does not always mean that a plan is the most suitable one.

Before making a decision, consider the overall cost and the services you will receive.

For mobile phone services:

• How many GB do you actually need?
• Does the plan include sufficient call allowances?
• What is the network coverage in the areas where you spend time?
• Is there a contract commitment, and how long does it last?
• How much will you pay after any promotional offer expires?

For fixed broadband and landline services:

• Is fibre optic internet available at your address?
• What actual connection speed can the service support?
• Is landline telephony included in the package?
• Are there installation or activation charges?
• Is equipment provided, and are you required to return it?

Frequently Asked Questions (FAQ)

Will I lose my contacts if I switch providers?

No. Contacts stored on your phone or in your account are not affected by number portability. However, if some contacts are stored on your old SIM card, make sure you transfer them before replacing it.

Can I switch providers and keep the same mobile number?

Yes. Number portability allows you to transfer your mobile number to a new provider, provided the relevant requirements are met.

Do I need to inform banks and other services about the change?

If you keep the same number, you generally do not need to change your contact details. However, check that the services you use continue to work normally.

Can I switch providers if I owe money to my previous provider?

Outstanding debts and number portability are separate matters. Having outstanding payments should not be confused with eligibility to transfer a number. Your financial obligations to your previous provider remain in force and must be settled in accordance with your contract and applicable law.

Can I return to my previous provider?

Yes. You can request another number transfer back to your previous provider or to any other provider by following the relevant process again.

Conclusion

Switching telecommunications providers does not necessarily mean changing your telephone number. With number portability, you can keep your mobile or landline number while choosing a plan that better suits your needs and budget.

The important thing is to compare not only the monthly subscription fee but also the contract duration, additional charges, network coverage and contractual terms.

Globy+ can help you explore available telecommunications options and compare plans so that you can choose a solution that meets your needs.