How to Submit Your Electricity Meter Reading to DEDDIE and Avoid Discrepancies on Your Bills
Regularly checking and submitting your electricity meter reading can help you monitor your energy consumption more accurately and reduce discrepancies that may arise from estimated billing.
Through HEDNO’s (DEDDIE) meter-reading service, you may be able to submit your actual meter reading, where the service is available, so that your consumption can be calculated using the available readings rather than relying solely on estimates.
How Often Does DEDDIE Take Meter Readings?
DEDDIE is responsible for electricity metering and forwarding the relevant data to electricity suppliers.
The frequency of actual meter readings may vary depending on your area, meter type and the applicable reading schedule. For this reason, regularly checking and submitting your own meter reading can be particularly useful when a recent actual reading has not been recorded.
How Are Estimated Electricity Bills Calculated?
When an actual meter reading is unavailable for a billing period, DEDDIE may estimate consumption in accordance with the applicable procedures and available data, such as the supply’s historical consumption.
Estimated consumption does not necessarily match actual consumption. If your energy usage has changed, your bill may show higher or lower consumption than you have actually used. Any differences are generally taken into account when a bill based on an actual meter reading is issued.
This is particularly important when a property changes tenants. For example, if the previous tenant used a significant amount of electricity while the new tenant consumes much less, an estimate based on the supply’s historical consumption may not reflect the new tenant’s actual usage.
Our tip: Check your meter reading regularly and compare it with the consumption shown on your electricity bill. This can help you identify potential discrepancies at an early stage.
Why Should I Submit My Meter Reading?
Submitting your meter reading can help ensure that your electricity consumption is recorded more accurately, provided the service is available for your supply and the reading is submitted within the applicable deadline.
Based on the readings accepted by DEDDIE , consumption may be calculated as the difference between your newly submitted reading and the previous recorded reading. This can reduce reliance on estimates that may not reflect your actual usage.
Submitting a reading does not necessarily mean that all estimated billing will be eliminated or that a final settlement bill will be issued immediately. The process depends on the rules and deadlines applicable to your electricity supply.
What Do I Need to Submit My Meter Reading?
Before you begin, make sure you have the following information available:
- Your electricity supply number, which can be found on your electricity bill.
- Your current meter reading, as displayed on your digital or mechanical meter, depending on its type.
Make sure you record the digits correctly and follow the instructions provided by the relevant submission service.
How Can I Submit My Meter Reading?
You can check the available options and submit your meter reading through HEDNO’s official channels.
1. By telephone
You can call 11500. Charges depend on your telecommunications provider and plan.
Alternatively, you can try 211 190 0500. Follow the automated instructions to select the service you need. Where available, you may be able to use the automated system or request assistance from a representative.
2. Online through HEDNO’s website
Visit DEDDIE’s official website or try the following link to access its online service:
https://apps.deddie.gr/ccrWebapp/newccticket.html?type=8
3. Through your electricity supplier’s website or app
Some electricity suppliers also provide a dedicated section on their website or mobile app where you can submit your meter reading. The process and availability may vary by supplier, so check the relevant service for your account.
Globy+ Tip
Do not wait until a significant discrepancy appears on your electricity bill before checking your consumption. Regularly recording your meter reading can help you better understand your charges, identify potential differences and manage your energy costs more effectively.
This article is general information, not personal advice. Terms and cover depend on the provider and your contract. Your advisor checks what applies to you.
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