Energy

Can I switch energy providers if I owe money to my previous provider or if my electricity or natural gas supply has been disconnected due to unpaid bills?

It is recommended that you settle any outstanding bills in full to avoid electricity or natural gas disconnection due to unpaid debts with any provider. If you are unable to pay the full amount, you may be able to arrange an instalment plan. This can help you manage your outstanding balance and avoid delays or complications when switching to a new provider.

If your supply has already been disconnected due to unpaid bills, it is important to review your previous contract with your existing provider and determine the most appropriate steps to settle the outstanding debt and avoid future issues.

In any case, GlobyPlus’s experienced Energy Consultants are here to assist you with payment arrangements, outstanding bills, and understanding the switching process and your rights, completely free of charge, with no additional service fees.

This article is general information, not personal advice. Terms and cover depend on the provider and your contract. Your advisor checks what applies to you.

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